| Warranty and Repair
Warranty Period | RMA Procedure | Repair Pricing
The Odin Product Warranty Period is 3 years from date of shipment for
listed Products and 3 months for Accessories.
Warranty for repaired hardware covers only the specific hardware repair
work performed or component(s) replaced during repair. Warranty for such
repaired hardware is provided for 12 months from the date of return shipment
of the repaired item to the customer.
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Step 1: Contact Odin's Technical Support Team to ascertain the nature of the problem. Outline the details of product operation, description of any tests performed, and the associated results. Also provide the product serial number, driver version number and the operating system used. If the problem is determined to be directly related to the hardware and cannot be rectified remotely, Odin's Technical Support Team will then issue an Return Materials Authorization (RMA) number.
Step 2: The card being returned to Odin TeleSystems must be properly packaged in order to ensure that the card is not damaged during transit. The product should be placed into an anti-static bag and, if possible, in it's original shipping box. This should then be packaged for shipping in a second box to prevent damage. Odin TeleSystems Inc is not responsible for any damage that may occur during shipping to its office. Sufficient insurance to cover any such damage is the responsibility of the shipper.
Step 3: Ship the card to the following address:
Attn: Repairs - RMA#______
Shipping instructions for returning goods from outside the US:
If returning goods from outside of United States, the RMA package must
contain the Declaration For Free Entry of Returned American Products
CBP Form 3311 (06/96).
WHAT PROCEDURES SHOULD FOREIGN CUSTOMERS FOLLOW WHEN SENDING AN ITEM TO THE UNITED STATES FOR REPAIR?
Customers in other countries should first check with their own Customs Authority and register the merchandise before sending it to the United States for repair. Every country's Customs Authority has a different procedure and documentation for repairs, so it is important that you stress this registration with your foreign customers before they ship the merchandise back to your company.
HOW SHOULD A COMPANY SHOW THE VALUE OF THE REPAIR ON THE COMMERCIAL INVOICE? WHAT IF THE ITEM IS UNDER WARRANTY?
The value of a repair should be listed on the commercial invoice. If the repair is a sale, then the invoice should reflect the transaction value. If it is not a sale (for example the repair is under warranty), then the company could list the value as its cost (wholesale value), fair market value, or the company's cost of production if it performed the repair.
Most importantly, the company should write the following sentence on the commercial invoice: "No charge: Warranty Repair Value for Customs purposes only." Even with this demarcation on the commercial invoice, the value of repair, even if under warranty, is dutiable in the United States.
WHAT HARMONIZED SYSTEM OR SCHEDULE B NUMBERS APPLY TO REPAIRS?
The Harmonized System (HS) numbers that apply to repairs are 9801 and 9802 as well as Schedule B number 9801.10. These classifications are important both for duty and tax determinations and for trade statistics. Proper classification ensures the importer will not be responsible for full duties and taxes on the item but only on the value of the repair. For trade statistics, using the 9801 and 9802 headings will ensure the U.S. Census Bureau includes only the repair value in the trade statistics and will not double-count the item.
U.S. companies importing items to be repaired from a foreign buyer should instruct their customers to use HS number 9801.00.1012 on their shipping documentation. After the U.S. company repairs the item and is ready to re-export, it should use Schedule B number 9801.10.0000.
IF I EXPORT MERCHANDISE FOR REPAIR, DO I HAVE TO REPAY DUTY AND TAXES ON THE ITEM WHEN IT IS RETURNED?
The value of the repairs performed abroad may be dutiable even if the
item being repaired is not. When a company imports merchandise after being
repaired, duties and taxes are usually paid only on the repair and not
the entire good, provided the company has followed the proper Customs
procedures before shipping the item to its country of origin (otherwise
duties will be levied on the entire value). Other conditions may affect
the dutiability of the item to be repaired, and it is important to contact
your local Customs office to understand these special conditions.
Failure to identify repair goods as indicated may result in additional customs charges which, if incurred, will be the shipper's responsibility and will be billed accordingly.